Terms & Conditions

Freestyle Mallorca Travel Agency Bookings Booking Conditions

Introduction

Freestyle Mallorca is a brand of The Travel Buddy SL., whose registered office is at Calle Galeon 13, Local 57, Magaluf, 07181,Mallorca.BAL number 515. Company number B57496853.

Because we are a Spanish company, we have to comply with Spanish law. This means, apart from anything else, that our financial protection arrangements are those required by Spanish law.

We act as an agent for third party travel providers. We do not own or control those who actually provide the accommodation, flights, transport services, excursions or other services which you book through us.

Please read the following booking conditions carefully. They set out your rights and our obligations to you.

Our obligations to you will vary substantially depending upon what you book through us.

If you book a flight on our website the booking is done directly with the airline via sky scanner, therefore any changes must be done directly with the airline and any disputes or complaints must be taken up with the airline. Please refer to sky scanner terms and the airlines conditions for more information.

If you book accommodation only, airport transfers or excursions, all these types of bookings are 'Agency Bookings'.

Our Agency Bookings conditions are set out below.

 

  1. Website accuracy

1.1 We take all steps practically possible to ensure that the details given to you on our website are accurate and up to date but we do rely upon the descriptions given to us by the actual suppliers of the services and facilities described. Sometimes the facilities described will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. Where our suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will tell you as soon as possible. Some activities or facilities, water-sports for example, may not be available all year round. There may be a charge for some facilities, for example, TVs, safety deposit boxes, sun-loungers, parasols, tennis courts, pool tables and air-conditioning. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your destination and accommodation. All accommodation providers reserve the right to collect a refundable breakages deposit on arrival. Any transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.

1.2 We cannot accept any liability for errors within our website descriptions which are as a result of

the provision of incorrect information from your suppliers.

  1. Accommodation Ratings

All ratings given on our site are based on the official ratings of the property.

  1. Making your Booking

3.1 The person making your booking (the "Lead Contact") must  at least 18 years of age and one of the passengers in the booking. The Lead Contact must be authorised to make the booking on behalf of all members of your party. If the Lead Contact is not over 18 and awe reserve the right to cancel your booking and charge a 100% cancellation fee in respect of the complete booking. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party these terms and conditions and the conditions of the relevant supplier(s). The Lead Contact is responsible for making all payments due and for ensuring that all passenger names given to us accord exactly with their travel documentation.

3.2 You may place your offer to make a booking by:

3.2.1 Visiting www.freestylemallorca.com  (the "Website"), following the process for making a booking on the Website and clicking on the appropriate confirmation button. Please note that it is important that you check the information that you enter and correct any errors before making your booking; or

3.2.2 Telephoning us on the numbers listed on our website and talking to a member of our sales team.

3.3 On receipt of your payment, we will process your booking. Where any payment you make is not authorised you will be returned to the previous page on the Website and we shall not continue to process your booking.

3.4 A legally binding contract will be created between you and the third party provider of the accommodation you have booked.

3.5 It is your responsibility to check the documents you receive and notify us of any errors within 48 hours of receipt. If errors for which you hold us at fault are reported after this time, we cannot be held responsible for any costs associated with correcting these.

3.6 Please note that we will endeavour to pass on all requests to your suppliers with which you contract. However as these are requests only there is no guarantee that these will be met.

  1. Your Financial Protection

There are no financial protection arrangements for Agency Bookings which you make through us.

  1. Pricing / Price Changes

5.1 We reserve the right to alter the prices of any of the products which make up Agency Bookings and which are shown on our Website. You will be advised of the current price of the products that you wish to book before your booking is confirmed and documentation issued.

5.2 When you make your booking you must pay a variable deposit per person which will be notified to you at the time of booking. The time limit in which you have to pay is variable and will be notified to you at the time of booking. In some instances, depending upon the lead time between your booking date and commencement date, payment may be due in full at the time of booking. Failure to pay your balance in full by the specified deadline will result in a cancellation of your booking with full loss of all monies paid.

5.3 In the event that any supplier imposes a surcharge and/or changes and/or increases the price of your booking you will be obliged to pay such additional amount if you wish to continue with your booking.

  1. If you make changes to your booking

If, after your supplier(s) has(ve) confirmed your booking, you wish to change your Agency Booking we will try to arrange this with the relevant supplier(s) but it will of course be subject to the supplier's terms and conditions. Further and in any event any request for a change must be made by the person who made the booking - the Lead Contact. You will also have to pay an administration fee of 40 Euros for each change made, and any further cost imposed by the supplier for the change. You should be aware that these costs could increase the closer to the start date that changes are made and you should contact us as soon as possible if you want to change. No changes or amendments are possible within 7 calendar days of the start date of your booking.

  1. If you cancel your booking
  • If you cancel your Agency Booking you will have to pay the supplier'(s) cancellation charges, and you will also have to pay our administration costs as set out below. Cancellations must be notified to us  in writing by e-mailing us at info@freestylemallorca.com
  • More than 84 days' prior to departure - Loss of all deposit paid plus any additional cancellation charges from your suppliers. (Up to 100% of booking value)
  • 83 – 43 days inclusive prior to departure – 50 Euros administration fee plus loss of all deposit paid and any additional cancellations charges from your suppliers. (Up to 100% of booking value)
  • 42-29 days inclusive prior to departure - 100 Euros administration fee plus loss of all deposit paid and any additional cancellations charges from your suppliers. (Up to 100% of booking value)
  • 28-0 days inclusive prior to departure – Full value of booking
  1. If your suppliers change or cancel your booking(s)

8.1 Your suppliers may change or cancel your Agency Booking(s) in accordance with their booking conditions. Should they do so we will let you know as soon as we are aware and your position will depend upon the relevant supplier's terms and conditions.

8.2 If you are notified of any change to your travel arrangements by one of your suppliers directly, it is your responsibility to act upon this information and update us.

  1. Insurance

We consider travel insurance to be essential. Accordingly, it is a condition of making an Agency Booking through us that you have suitable insurance cover for the Agency Booking you have made and any activities which you expect to take part in. This insurance as a minimum should cover cancellation, baggage loss, accidents and health issues while you are away. You should take your policy details with you.

  1. Force Majeure.

Force Majeure means unusual and unforeseeable circumstances beyond the control of anyone involved with your travel arrangements. The consequences of these can often not be avoided even if all due care had been exercised by any travel arrangement provider. You may wish to purchase specific insurance to cover you for any out of pocket costs associated with a force majeure event. Examples of Force Majeure events include but are not limited to; an act of god, severe weather conditions, unforeseen traffic delays or strikes, war, threat of war or similar, terrorism.

  1. Liability

11.1 Your contract for your Agency Booking is with the supplier or suppliers providing the actual product or services which you book and those suppliers are responsible for anything which goes wrong with your Agency Booking.

11.2 We act only as an agent in making your Agency Booking. We do not own or control the accommodation which you book or any of the other services or products which you book.

Accordingly, we have no liability or responsibility for anything which goes wrong with your Agency Booking unless caused by our own negligence or that of our servants or agents. Since we act solely as an agent processing your booking the only circumstances in which we are likely to be negligent is in relation to the provision of dates or other information between you and the relevant supplier.

  1. Travel documentation and health advice

It is your responsibility to have valid travel documents. For up to date UK government health and travel advice please visit www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org and contact your GP.

  1. Complaints

13.1 If you have a problem whilst using any of your travel arrangements, you must inform the relevant supplier (e.g. your hotelier) immediately. Since it is your supplier who is responsible for your booking they will have sole discretion in deciding how to deal with your problem. If you fail to discuss any complaints with your supplier whilst you are away your supplier will have been deprived of the opportunity to investigate and rectify your complaint whilst you were away and this is likely to affect adversely any rights you may have to compensation from your supplier.

13.2 If your complaint is not resolved locally, you should write to us immediately or to your supplier upon your return. If you do write to us, we will do our best to help you in your discussions with the supplier. If you want to write to us, you should write to us at The Travel buddy SL, Avenida Pedro Vaquer Ramis 12, local 5A, Magaluf 07181, Mallorca, giving your booking reference and all other relevant information.

Alternatively you can email details of your complaint to info@freestylemallorca.com

  1. Severability

If any provision or part of a provision, of these booking conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part provision will be struck out of these booking conditions and the remainder of these booking conditions will apply as if the offending provision or part-provision had never been agreed.

  1. Assignment

You may not transfer any of your rights or obligations under these booking conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.

  1. Privacy

16.1 We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our privacy policy.

16.2 We must also advise you that, as a Spanish company, we comply with the Spanish Data Protection Act which requires us to inform you that your data will be included in an automated file, registered in the Register of the Data Protection Agency. We, The Travel Buddy , S.L. is responsible for this file. By accessing our website and making bookings through it you expressly consent to the processing of your data for the purpose of sending information by any means about our products, services, special offers or promotions so that we can create user's profiles in order to send customised offers

  1. Law and Jurisdiction

These booking conditions and any dispute or claim arising out of or in connection with them (including all non-contractual disputes or claims) shall be governed by and construed in accordance with English law and subject to the jurisdiction of the English Courts. If you live in Northern Ireland or Scotland, the Courts of Northern Ireland or Scotland (as appropriate) can deal with any dispute.